Trusting Social

We are looking for a campaign management specialist  to drive credit card usage, increase customer engagement and customer lifetime value through effective connection tools. As a campaign management specialist, you will be responsible for understanding, designing, implementing and measuring the effectiveness of promotion/marketing campaigns through effective promotional management  tools  such as ZNS, Email, SMS…If you are looking for opportunities to enhance your experience in customer understanding & effective portfolio management, we encourage you to apply.

Responsibilities 

• Understand customer needs regarding usage needs with Credit Cards;
• Research competitor engagement & usage campaigns;
• Design engagement & usage  campaigns to motivate customers to usage more on credit cards and become more loyal, reducing card cancellation rates;
• Coordinate with relevant departments to implement  usage campaigns to customers;
• Measure and manage effective campaigns;
• Manage the customer journey with Credit card products;
• Research competitor's customer journey;
• Manage customer interaction channels effectively;
• Implement interactive campaigns to increase customer engagement;
• Effectively measure and manage engagement campaigns

Requirements

• Have at least 02 years of experience with incentive campaign management activities at Banks or e-commerce platforms.
• Have experience in implementing and managing campaigns and engagements with customers on the CRM system and other communication channels.
• Understand credit card or consumer lending products.
• Understand campaign management tools (CRM, ZNS, Digital marketing platform…)
• Experience in retail marketing activities.
• Extreme ownership by doing beyond the scope of work for a successful business.
• Hungry for new knowledge.
• Work well with colleagues across the organization and recognize the importance of cross-functional communication.
• Capability to zoom in & out a problem.
• Effective problem - solving skills under pressure with a strong sense of customer empathy and rapid & precise responses.
• Hard working with an enthusiastic attitude.
• Native Vietnamese speaker with excellent English fluency.

What we offer

Join our team and enjoy:

• Competitive compensation package, including 13th-month salary and performance bonuses
• Comprehensive health care coverage for you and your dependents
• Generous leave policies, including annual leave, sick leave, and flexible work hours
• Convenient central district 1 office location, next to a future metro station
• Onsite lunch with multiple options, including vegetarian
• Grab for work allowance and fully equipped workstations
• Fun and engaging team building activities, sponsored sports clubs, and happy hour every Thursday
• Unlimited free coffee, tea, snacks, and fruit to keep you energized
• An opportunity to make a social impact by helping to democratize credit access in emerging markets.

About us

Trusting Social, an AI Fintech pioneer, assessed 1bn consumers across 4 countries, revolutionizing credit access. Our unwavering commitment to consumer data rights drives our journey to provide 100 million credit lines in emerging markets. With AI & Big Data, we aim to deliver unprecedented financial access. As audacious problem solvers, we champion ownership, integrity, and innovation. Join us if you're driven to impact society, embracing advanced technology to make a difference. We offer a platform for exploration and impactful contributions. If you're ready to innovate and drive change, come be a part of our team.

More information about us please visit our website

https://trustingsocial.com